LeaderEI Privacy Policy
 Effective Date: June 11, 2025
 Last Updated: June 13, 2025
1. Who We Are
LeaderEI is a leadership development and emotional intelligence consulting company operated by Castleberry Coaching and Consulting, LLC. We provide coaching, training, assessments (including EQ-i 2.0Ā®, EQ360Ā®, and MSCEIT 2Ā®), and certification services to professionals and organizations.
Our website address is: www.leaderei.com
2. What Information We Collect
We may collect and store the following information when you visit our site, interact with tools, or engage with our services:
  • Full name
  • Email address
  • Phone number
  • Job title and organization
  • Assessment or program interest
  • Chatbot conversation data and submitted inputs
  • Scheduling details via third-party tools (e.g., Calendly)
  • Payment and transaction data (processed via PayPal or Stripe)
  • Device/browser information (IP address, cookies, screen resolution)
  • Website behavior (pages visited, time on site, referrals, video views)
3. How We Use Your Information
We use this information to:
  • Communicate with you regarding services, programs, or certification
  • Deliver emotional intelligence assessments and private feedback
  • Facilitate payment, scheduling, and calendar integration
  • Personalize chatbot interactions and website experience
  • Analyze how visitors use the site (e.g., page visits, video engagement)
  • Track advertising effectiveness through analytics tools
  • Fulfill contractual or legal obligations under applicable law
We do not sell or license your data to third parties for marketing.
4. Assessment Data Ownership
Any personal assessment resultsā€”including EQ-i 2.0Ā®, EQ360Ā®, and MSCEITĀ® 2ā€”belong to the individual participant unless an organization contracts us for administration.
  • Clients can request access to their reports at any time
  • We do not reuse, sell, or distribute your assessment data
  • We follow Multi-Health Systems Inc. (MHS) guidelines for test data protection and ethical use
5. Cookies and Analytics
Our site uses cookies and third-party tracking tools including:
  • Google Analytics
  • Google Ads
  • Meta Pixel
  • Embedded content (e.g., videos, forms, maps)
These tools help us understand visitor activity and improve services. Cookies may collect non-identifying details such as browser type, time on site, or interaction with video content.
To manage ad personalization and cookies:
 Visit https://adssettings.google.com or use your browserā€™s privacy settings.
6. Scheduling and Chatbot Tools
We use third-party scheduling (Calendly) and an AI-powered chatbot to support client interactions.
  • Calendly may collect your name, email, time zone, and selected appointment preferences.
  • Our chatbot (powered by OpenAI and hosted via Replit) may log user inputs for training and analytics purposes. We do not use these logs for advertising or external profiling.
7. Payment Processing
Payments made for assessments, coaching, or certifications are processed through secure third-party providers such as PayPal or Stripe.
LeaderEI does not store full credit card numbers or bank account information. All payment platforms used are PCI-compliant and encrypted for your security.
8. Your Rights
You may request the following at any time:
  • Access or correction of your personal data
  • Deletion of your personal or chatbot interaction history
  • Withdrawal of consent for communications
To make a request, email us at info@leaderei.com. We respond within 30 days.
9. Data Security
We maintain SSL encryption, access controls, and secure platform use through Squarespace, PayPal, Replit, Calendly, and related tools. While no digital platform is immune to breach, we apply industry-standard safeguards.
Note: Third-party platforms each have their own privacy and security standards. We encourage you to review the privacy policies of any linked tools or providers.
10. Childrenā€™s Privacy
Our services are intended for adult professionals. We do not knowingly collect data from individuals under the age of 18. If a minorā€™s data is identified, we will delete it promptly.
11. International Users
If you access LeaderEI.com from outside the United States, please note that your data will be processed under U.S. law. This may differ from the laws in your jurisdiction (e.g., the GDPR in the EU).
12. Legal Entity and Contact
This privacy policy is issued by:
Castleberry Coaching and Consulting, LLC
 Operating as: LeaderEI
 Fleming Island, Florida
 Email: info@leaderei.com
 Website: www.leaderei.com